We hope you love your handcrafted leather bag. However, if you’re not completely satisfied, we’ll do our best to make things right.

Returns

  • Returns are accepted within 14 days of delivery.

  • The item must be unused, unworn, and in its original packaging.

  • Customers are responsible for return shipping costs, unless the item is damaged or defective.

Exchanges

  • You may exchange your order for the same or similar product.

  • Custom-made or personalized items cannot be returned or exchanged unless they arrived damaged or incorrect.

Refunds

  • Once we receive and inspect your return, we’ll issue a refund via PayPal within 3–5 business days.

  • Shipping fees are non-refundable.

To request a return or exchange, please email [email protected] with your order number and reason for return.